Healthcare Customer Care Assist. /hour ? Honolulu, HI in Honolulu, HI

? Healthcare Customer Care Assist. $14.25/hr Honolulu, HI ?Xerox Services Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, you can visit www.xerox.com, www.news.xerox.com, www.realbusiness.com, orhttp:/http://services.xerox.com/ . If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, join the Xerox Services Team and apply today!Using a computerized system, responds to customer inquiries in an inbound call center environment, may perform one or more of the following:? Responds to telephone inquiries and complaints using standard scripts and procedures? Gathers information, researches/resolves inquiries and logs customer calls? Communicates appropriate options for resolution in a timely manner? Informs customers about services available and assesses customer needs? Provides functional guidance, training and assistance to lower level staff? Provides assistance, training and troubleshooting support to lower level staff? Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems? Prepares standard reports to track workload, response time and quality of input? Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness? All other duties as assignedJob Requirements:? Outstanding Customer Service Skills? Excellent Communication Skills? Great Computer Navigation & Typing Skills? Availability to work 40 hours/week: Sun, Mon, Tue, Wed, Thu, Fri, Sat, 24 hours/day? Availability to complete every single day of training: June 30 thru August 8, 2014? Ability to pass a Drug Test? Ability to pass a Background Investigation? H.S. Diploma or G.E.D. Certificate? 18 Years of Age or OlderWe Offer:? $14.25/hour ($12.00/hour during 6 weeks of classroom & live call training)? Incentivized Pay Structure? Flexible Schedules? Inbound Calls Only! No telemarketing or sales calls? Full-Time, Regular positions? Comfortable work environment? Paid Time Off? AD&D, STD, LTD & Life Insurance? 401(k) Plan Retirement Savings? Medical, Dental & Vision Health Insurance? Hawaii Business Casual Dress CodeApply Online: www.xerox.comClick on the: ?Careers? link in the bottom left hand cornerClick on the: TOP purple button ?Search for Jobs Related to Business Process and IT Services?Click in the: ?Job Number? field and type: [removed phone] press EnterClick on the: ?Apply? link underneath the words ?Job Posting?Click on the: ?New User? buttonOr, you can just click on this link:https://xerox.taleo.net/careersection/acs_external_career+site/jobdetail.ftl?lang=en&job=[removed phone] Welcome to your new career! Thank you for your interest in working with us. If you have any questions, feel free to contact Brian Goodluck by responding to this ad.